Frequently Asked Questions

We think you're going to love it, because Pilates is really beginner-friendly. We recommend starting with an Intro class. Class sizes vary by studio and session, so check the specific class on the schedule for spot count.

You'll get a quick walkthrough of the reformer (that's the bed-looking thing with springs, and it's less scary than it looks, promise), learn some basic terminology, and then move through a shorter version of a Level I class.

Not at all. The springs are adjustable, so every exercise can be made easier or harder for you. We have members in their 20s and members in their 70s, from runners and desk workers to new moms and complete beginners.

Our instructors are trained to give modifications, so just let them know about any injuries or concerns before class.

Comfortable, form-fitting clothes work best (think leggings and a tank). Avoid anything too baggy since it can get caught in the springs. Grippy socks are required for every class. No bare feet (sanitation) and no regular socks (they slip on the reformer and are a safety risk). We sell grippy socks at the studio, so grab a pair from the front desk if you forget.

Bring a water bottle, and we'll take care of the rest: the equipment, the music and the good vibes.

Booking is available through our website or through Momence (our booking platform). Want to come in today? A $15 same-day pass gets you into any open spot at the studio you buy it for.

We recommend booking in advance since classes fill up fast, especially morning and evening slots.

We ask for 12 hours notice for cancellations. Inside 12 hours, the class counts as used on a class pack or a 4x, 8x or 12x membership. On an Unlimited membership a late cancel is $15, and a no-show, meaning the class was never cancelled at all, is $35. On a card those come to $15.76 and $36.35 once the processing fee is added. We know life happens, so just give us a heads up when you can and someone on the waitlist can grab your spot!

Yes, we love that! Your friend can sign up for their own Intro class, or you can book a class together. Pilates is always more fun with a friend, and it's nice to have someone to commiserate with during those last five reps.

We keep it simple. Choose how often you want to come:

1x per week (4 classes/month)
2x per week (8 classes/month), most popular
3x per week (12 classes/month)
Unlimited, come every day if you want

Each tier has month-to-month and 3-month commitment pricing, and the longer commitment comes with a lower rate. Check out our Membership Finder to see pricing for your studio.

Yes! If a membership isn't your thing, we offer single drop-in classes and class packs of 5, 10, 25, 50 or 100 classes. Packs are good for at least 6 months (the 50 and 100-class packs last longer), and they cost less per class than a $38 single class.

Standard memberships are for one location. If you want to train at both Emory and West Midtown, we offer a Both Studios membership option. It comes in 4x, 8x, 12x and Unlimited, month to month or on a 3-month commitment (Unlimited also comes as a 6-month plan), and you can book at either studio based on your schedule.

Submit a request through our Freeze Request Form. The form walks you through everything we need: your start and end dates, the reason, and a few quick acknowledgments of our policy.

Once submitted, our front desk team reviews and responds within 2 business days. You'll get a confirmation email immediately, and we'll follow up to confirm the freeze (or ask any clarifying questions).

There are two limits, and the request form checks both:

Length: each freeze is 7 to 30 days.
How often: once every 3 months at most, counted from the day your last freeze ended.

Freezes are meant for unexpected life events, not for extending your membership credits past your contract length. If you find yourself needing freezes often, a class pack is probably a better fit, and the front desk can help you switch.

We can't freeze dates that have already passed. Please let us know before you need the time off so we can set it up ahead of time.

For genuine emergencies (injury, family emergency) when you need a freeze less than 1 week away, the request form has a "This is an emergency" checkbox. Checking it waives the 1-week lead time and the once-every-3-months limit, and our management team reviews and approves every emergency request. Please save it for true emergencies, since misuse can lead to a review of your membership.

Yes, all of them get canceled, even the ones past your freeze end date. When we apply a freeze in Momence, the system automatically cancels every future class you have on the books. There's no workaround on our side; this is how Momence is built.

Once your freeze ends, you'll need to rebook the classes you wanted to keep. We know it's annoying, so please factor it in before you submit a freeze request.

A freeze can't go past 30 days, but there are other options that might work for you. Text or email the front desk at questions@thestudiopilates.com and we'll talk them through with you.

A freeze is a courtesy we offer for unexpected travel and life events. We review each request against your freeze history and our policy, and we may decline requests that fall outside it or look like a way to stretch credits past your contract.

That said, most requests within our policy (7 to 30 days, advance notice, a valid reason and no more than once every 3 months) are approved. If we have questions about your request, we'll reach out by email.

If you’re on a month-to-month plan, you can cancel any time in your Momence account or the Momence app, and it stops before your next renewal.

If you’re on a 3-month or 6-month plan, cancellations go through the front desk. Text or email questions@thestudiopilates.com and we’ll go over any early termination fee with you before anything is processed.

Freezing pauses your membership for 7 to 30 days. Your billing pauses, your end date pushes out, and your account stays active. You can only freeze for unexpected life events, and only once every 3 months. Request a freeze →

Canceling ends your membership. Your billing stops, and you'd sign up again if you want to come back later.

If you need more than 30 days off, text the front desk and we’ll talk through your options.

Yes, and here’s how it works for each type of plan:

3-month or 6-month commitment: write to the front desk, since early cancellations go through us. The fee covers the discount on the months you’ve already finished: for each completed month, you pay the difference between the month-to-month price and the discounted price you paid. For example, if you finish one month of a 3-month Unlimited at Emory ($350 a month) and then cancel, you’d owe $25, the difference from the $375 month-to-month price.

Month-to-month: there’s no fee, and you can cancel any time in your Momence account before your next renewal.

Class pack, class packs don't auto-renew, so there's nothing to cancel. Your remaining classes stay valid until they expire.

Email questions@thestudiopilates.com and we'll walk through the math with you before processing anything.

No. If you cancel a grandfathered membership, the legacy rate goes with it. When you rejoin, you'll sign up at our current published rates, even if you're returning the next day.

This applies to any rate that's been retired (older Founding Member pricing, retired tiers, special promotional rates that are no longer offered, etc.).

For monthly memberships, unused class credits expire at the end of your final billing period and don't carry over after you cancel.

Class packs are different: their classes stay valid for at least 6 months from purchase regardless of whether you're an active member. If you're sitting on unused class pack credits and want to keep them, you don't need to do anything. They'll be there waiting whenever you come back.

If you want to make sure you use up monthly credits before they expire, plan your final month accordingly or convert to a class pack.

In most cases, no, your final month is the month you've already been billed for, and we don't pro-rate refunds for partial months. We make exceptions in genuine hardship situations (medical emergencies, sudden relocation, etc.).

If you think your situation warrants a refund, email questions@thestudiopilates.com with the details and we'll review.

Emory: There’s free street parking in front of the studio, and you can park in the lot behind our studio. Enter it through the driveway between Ali’s Cookies and Majik Touch Cleaners. Please don’t park in the Savi lot, since it’s a separate lot and cars get blocked in there.

West Midtown: There’s a free lot right out front, free street parking on Trabert Ave and free 2-hour parking in the back lot once you register. Driving in? Skip Howell Mill and use the back way.

We have two studios in Atlanta:

Emory: 1583 N Decatur Rd, Atlanta, GA 30307 (Open in Maps)
West Midtown: 763 Trabert Ave NW Unit D, Atlanta, GA 30318 (Open in Maps)

Check out our studio pages for photos and more details about each location.

Yes! We host pop-ups from local makers, live DJ classes, seasonal challenges, and community events throughout the year. Follow us on Instagram to stay in the loop.

Our levels progress by repertoire knowledge, layering, balance, and speed of execution. They aren't a strength ladder. Class levels stay consistent so longer-practicing students get a cohesive experience.

Intro: A walkthrough of the reformer or tower. Intro is a Level I in itself. Reformer intros run up to 3 at Emory and 13 max at West Midtown; Tower intros are 3 max at Emory. Max 2 intros per client so spots stay open for new clients.
Level I (Beginner): Foundation classes for newer movers. Open to everyone. We recommend an Intro first for a smaller-group walkthrough, but Level I works whether it's your first class or your fiftieth.
Level 1.5: Transition class into Level II. Incorporates Level II repertoire so you can bridge in confidently. Group class format. Prereq: min 5 Level I classes.
Level II (Intermediate): Faster pace, layered sequences, more balance work. Prereq: min 5 Level I classes.
Level 2.5 (a Level III): Advanced transitions and repertoire. Group class format. Prereq: min 5 Level I and 15 Level II classes, or 20+ Level II classes.
Level III (Advanced): Advanced, fast pace, complex sequencing. Group class format. Prereq: min 5 Level I and 15 Level II classes, or 20+ Level II classes.

How classes count: Level I classes include Intro, Signature Reformer Level I, Level 1.5, Lengthen & Stretch (Reformer), Mom Club, and Reformer for Seniors. Every Level 1.5 counts toward your Level II qualification. When you're working toward Level III, up to 1 Level 1.5 counts toward the 15 Level II total; the remaining 14 must be full Level II classes.

Tower track:
Intro to Tower: A walkthrough of the Tower. Class sizes vary; see the specific class on the schedule for spot count.
Tower Level I: Difficulty is equal to Reformer Level 1.5. Prereq: Intro to Tower recommended. May run as group or semi-private depending on the session.
Tower Level II: Prereq: 10+ Tower Level I classes. May run as group or semi-private depending on the session.

Specialty format levels: Sculpt I, Glutes & Abs I, Tower Glutes & Abs, and Lengthen & Stretch are Level I. Sculpt II, Glutes & Abs II, HIIT, Jumpboard, and Tower Sculpt are Level II.

Reformer: The sliding carriage with springs. Most of our classes use the reformer, and it’s where a lot of our strength work happens.

Tower: A vertical frame attached to the reformer with springs and bars. Tower classes focus on standing work, balance, and flexibility.

Reformer x Tower: These classes use both pieces of equipment in one session.

Beyond our Signature classes, we offer a few formats with a specific focus:

Reformer Sculpt: extra time on your upper body and arms.
Jumpboard (High Intensity): cardio bursts on a padded jumpboard mixed with strength work, at our Emory studio.
Glutes & Abs: a class that zeroes in on your lower body and core.
Lengthen & Stretch: a slower class with deeper stretching, which is great on recovery days.
Mom Club: prenatal and postpartum classes with modifications for every stage.
Reformer for Seniors: gentle, supportive classes that focus on balance and mobility, at our Emory studio for ages 60 and up.