Membership Freeze

Taking some time off?
Here's how a freeze works.

We offer freezes for unexpected travel, family emergencies and other life events that keep you out of the studio for a little while. Please read through the policy below before you send a request, since the front desk reviews each one.

Before you start

Our freeze policy

The form below checks each of these for you, so it helps to know them before you fill it out.

Ask at least a week ahead

Send your request at least a week before you’d like the freeze to start. If an injury or family emergency means you need it sooner, check the "This is an emergency" box on the form.

Each freeze lasts 7 to 30 days

A freeze needs to be at least 7 days long and can’t go past 30. If you need more time than that, see the note below.

We can’t freeze dates that have passed

A freeze can only cover future dates, so please reach out before your time off starts.

Once every 3 months

You can freeze once every 3 months, counted from the day your last freeze ended. Freezes are meant for unexpected life events, so they can’t be used to stretch your classes past the end of your membership commitment. If you want classes that last longer, take a look at class packs below.

Every request is reviewed

The front desk looks at each request alongside your freeze history and this policy, so we may not be able to approve every one.

We’ll reply within 2 business days

Include your dates, where you’ll be and a little context. The more we know, the faster we can review it.

Need more than 30 days?

A freeze can't go past 30 days, but there are other options that might work for you. Text or email the front desk at questions@thestudiopilates.com and we'll talk them through with you.

Want classes that last longer?

If you travel a lot or your schedule changes month to month, a class pack might suit you better. Packs last at least 6 months from purchase, and the front desk can help you switch. Email questions@thestudiopilates.com or see class packs →

If your freeze is approved, all of your upcoming bookings will be canceled

When we apply a freeze, Momence cancels every class you've booked, including ones after your freeze ends. We can't stop it from doing that, so you'll need to rebook those classes once you're back. Please keep that in mind before you send a request.

Step 1

About you

We'll use this to find your account and get back to you.

Full Name *

Email *

Use the email on your Momence account so we can find your membership.

Phone (optional, US only)

Your Studio *

Step 2

Your membership

Tell us which membership you'd like to freeze.

Membership type *

Membership name *

Step 3

Freeze details

A little detail about why you need the time off helps us review it faster.

Reason category *

Tell us more *

0 / 30 characters

This is an emergency Check this if an injury or family emergency means you need your freeze to start in less than a week. We’ll waive the 1-week notice, but please save this for real emergencies, since misuse can lead to a review of your membership.

What's the emergency? *

A sentence or two. Front desk uses this to prioritize the review.

Start date *

Pick Nov 10, 2026 or later, which is a week from today. An earlier date will be marked as an emergency.

End date *

Your freeze can last 7 to 30 days.

Duration: 0 days

Step 4

Freeze history

Have you used a freeze in the past 12 months?

No, this is my first Yes

Approximate date your last freeze ended

Roughly is fine. Your next freeze can start 3 months after this date.

Step 5

One last thing

Please check each box to confirm you've read the policy.

I understand the front desk reviews every request and may not be able to approve mine. I understand freezes are for unexpected life events, not for stretching my classes past my commitment, and that I can freeze once every 3 months at most. I understand a freeze can't be applied to dates that have already passed.